Updated: 1/30/2015 | Article ID: GEN82218

Online services — which includes downloading your transactions and balances from your bank, online bill pay, and live support — are available for the current version and the two prior year versions. We do our best to let you know in advance when these services are no longer available for your version, including mail or e-mail notifications, in-product notifications and on our website.

As a Quicken for Windows customer using the 2012 product, your online services will expire April 30th 2015. You can continue to use your Quicken product, however you won’t be able to continue using online services and live support. For questions regarding the Quicken Discontinuation Policy, view our Commonly Asked Questions below.

If you are currently using an older version of Quicken and do not need live support or services, your product will continue to work — no upgrade necessary. In order to enjoy the full power of Quicken and maintain uninterrupted access to your services, you will need to upgrade to a current version of Quicken.

Commonly Asked Questions

What will happen to my existing data when I upgrade to Quicken 2015 for Windows?

Why upgrade now?

When you upgrade to a current version of Quicken, you can continue to take hold of your financial freedom and gain the most benefit Quicken products have to offer. Just take a look at the list of product enhancements in Quicken 2015 for Windows.

Why did I receive the Quicken Service Discontinuation notice?

What Quicken 2012 services will be discontinued on April 30, 2015?

The following services to Quicken 2012 for Windows will be discontinued on April 30, 2015:

• Online bill pay
• Downloading financial data from your bank, credit union, credit card, brokerage, 401(k) or mutual fund accounts
• Downloading stock quotes, news headlines and other financial information into Quicken
• Uploading portfolio information from Quicken to Quicken.com
• Software patches and updates

What if I do not upgrade before the service discontinuation date?

As of April 30, 2015, online services will no longer work for Quicken for Windows 2012. When you upgrade to a newer version, your services will be fully reinstated. While you can upgrade after the discontinuation date, in order to get the most benefit from Quicken products we would like to help you upgrade to the latest release as soon as possible.

If you do not need access to live technical support or online services, you can continue to run your existing version of Quicken.

What are my options to prevent my services from being discontinued?

The best way to ensure you get the latest product benefits and full access to technical support and online services is to upgrade to Quicken 2015.

I received this notice but I already upgraded to a later version. How does this affect me?