Sanceda Collection Services (“Sanceda”) was incorporated as a private company on 14 October 2011 and is a subsidiary of Ecsponent Limited (“Ecsponent Group”) which is incorporated in South Africa and listed on the Johannesburg Stock Exchange

Sanceda is a collections agency registered with The Council of Debt Collectors under registration number 0057096/12, as well as the Association of Debt Recovery Agents (ADRA).  Collections are call centre based and Sanceda has established the management and infrastructure to collect on a large volume of files concurrently.

Sanceda collections expertise includes tracing of defaulters, repayment and contract agreement, debit order and related collection management and legal pursuance of defaulters should this become necessary.

Sanceda currently manages a distressed debt portfolio of around R700 million.

The Ecsponent Group financial services strategy includes the acquisition of debt books and the realisation of value through the efficient collection of the debt. Sanceda provides the Ecsponent Group with the skills and infrastructure to collect against its own debt books through experience and expertise in the tracing, follow-up and settlement of outstanding loans. Its proprietary modelling allows Sanceda to forecast the likely rate of collection on outstanding debtors’ books. In addition the debt crisis in South Africa creates the opportunity to expand the collections of third party debt.

A number of institutions – including blue chip vehicle manufacturers, telecommunications groups (across the sub-continent), Fast Moving Consumer Goods (FMCG) companies and financial services providers offer clients access to credit, but regard the collection of outstanding debt as non-core to their business. Over a period of time, these debtors’ books are sold off at a significantly discounted value. This means that debtors’ books are often acquired at a fraction to the Rand value owing and an exponentially higher rate in the Rand is collected over time.

The modelling of the debtors’ books not only forecast the likely rate of collection over a period of time, but also the viability of the book prior to purchase. This mitigates risk and assists management in negotiating favourable rates.

Sanceda’s 100 person collection centre operates more than 12 hours per day, six days per week. Call centre staff are able to communicate in all official languages and attend to the activation of accounts by utilising their years of experience in the debt recovery industry with the help of a state of the art system. Processes are workflow driven and automated and the system is directly linked to the major banks and credit bureaus for optimum efficiency. All credit bureau listings and updates are automated directly out of the system in order to provide immediate and accurate updates.

By utilising a portfolio management approach the agents form a personal relationship with the debtors which contributes to understanding, confidentiality and trust between the parties, resulting in sustainable collections.